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Privacy policy

1、 Collection and use of personal information

When you use the Ordos cross-border e-commerce platform services, we may ask you to provide personal information. The Ordos cross-border e-commerce platform will use this information in accordance with this privacy policy. You are not required to provide the personal information we request, but in many cases, if you choose not to provide it, we will not be able to provide you with our products or services, nor will we be able to respond to any issues you encounter.

The following provides some examples of the types of personal information that Ordos cross-border e-commerce platforms may collect and how we can use such information:

2、 What personal information do we collect

When you create an account, purchase products, download software updates, or contact us, we may collect various information, including your name, mailing address, phone number, email address, contact preferences, and more.

When you use the Ordos cross-border e-commerce platform to purchase goods or gift cards, the Ordos cross-border e-commerce platform may collect information related to the above-mentioned individuals, such as name, mailing address, email address, and phone number. The Ordos cross-border e-commerce platform will use this type of information to meet your requirements, provide relevant products or services, or achieve anti fraud purposes.

In some jurisdictions, for the purpose of complying with legal regulations, we may require users to provide government issued identification documents, but only in a limited number of cases, such as customs clearance.

4、 How do we use your personal information

We will promptly notify you of the latest product releases, software updates, and event announcements. If you do not wish to be included in our mailing list, you can choose to exit at any time by updating your preferences.

We may use your personal information (such as email address or phone number) to verify and determine user identity.

We may use personal information to send important notifications, such as information about purchase related orders. As this information is crucial for communication between you and the mall, you cannot refuse to receive such information.

We will also use personal information for internal purposes such as auditing, data analysis, and research to improve the products, services, and communication with customers of the Ordos cross-border e-commerce platform.

5、 Collection and use of non personal information

We will also collect and utilize data that cannot directly establish contact with any specific individual on its own. We may collect, use, transfer, and disclose non personal information for any purpose. The following are some examples of non personal information that we may collect and how we can use this information.

We will collect information such as occupation, language, postal code, area code, unique device identifier, referral URL, location, and the time zone in which users use the product, so that we can better understand customer behavior and improve our product, service, and advertising promotion.

We will collect information related to customers' activities on our website. We will compile this type of information to help us provide customers with more useful information and understand which parts of our website, products, and services they are most interested in. For the purposes of this privacy policy, aggregated data is considered non personal information.

We may collect and store detailed information about how you use our services, including search queries. This type of information may be used to improve the results of our service delivery and make it more relevant. This type of information usually does not involve your IP address, except in a few cases where we need to ensure the quality of services provided through the internet.

6、 Cookies and other technologies

Ordos cross-border e-commerce platforms or email and advertising may use cookies and other technologies, such as pixel labels and website beacons. These technologies help us better understand user behavior, tell us which parts of our website people have browsed, measure the effectiveness of advertising and online search, and make improvements. We treat information collected through cookies and other technologies as non personal information. However, if local law considers Internet Protocol (IP) addresses or similar identification tags as personal information, we also consider such identification tags as personal information. Similarly, for the purposes of this privacy policy, in the case of combining non personal information with personal information, we consider the combined use of information as personal information.

Like most internet services, we also automatically collect certain information and store it in log files. This type of information includes IP address, browser type and language, operating system, date/timestamp, etc.

We use this information to understand and analyze trends, manage websites, understand user behavior on websites, improve our products and services, and collect overall audience characteristics information for our user base. The Ordos cross-border e-commerce platform can use this type of information for our marketing and advertising services.

Pixel tags allow us to send emails in a customer readable format and inform us if the email has been opened. We can use this information to reduce or exempt emails sent to customers.

7、 Other

According to the laws, legal procedures, litigation, or requirements of public institutions and government departments within or outside the country of your residence, it may be necessary for the Ordos cross-border e-commerce platform to disclose your personal information. If we determine that disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.

If we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users, we may also disclose information about you. In addition, in the event of a restructuring, merger, or sale, we may transfer all personal information we collect to relevant third parties.

The Ordos cross-border e-commerce platform attaches great importance to the security of your personal information. The Ordos cross-border e-commerce platform will use encryption technologies such as Transport Layer Security Protocol (TLS) to protect your personal information during transmission. When storing your personal data on the Ordos cross-border e-commerce platform, we will use computer systems with limited access rights, which are deployed in facilities protected by physical security measures. Your account password is stored in encrypted form, even when we use third-party storage space.

8、 Privacy issues

If you have any questions or concerns about the privacy policy or data processing of the Ordos cross-border e-commerce platform, or if you would like to file a complaint about possible violations of local privacy laws, please contact us. You can contact us at any time by calling the support phone number of the Ordos cross-border e-commerce platform.

When we receive privacy issues or access/download requests, we will categorize the contacts and try to resolve the specific issues or questions you have raised. If your question itself involves significant matters, we may request more information from you. These contacts who raise significant issues will receive a response. If you are not satisfied with the response received, you can refer the complaint to the relevant regulatory authorities in your jurisdiction. If you consult us, we will provide information on possible applicable complaint channels based on your actual situation. The Ordos cross-border e-commerce platform can update its privacy policy at any time. If we make significant changes to our privacy policy, we will publish notices and updated privacy policies on our company website.